Our
policy/

CANCELLATIONS & NO-SHOW

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Your understanding and cooperation are crucial in ensuring a positive experience for all our clients. Untimely cancellations and no-shows not only disrupt our schedule but also impact the availability for others. In light of this, we kindly request your adherence to our cancellation and no-show policy to facilitate a seamless experience for everyone seeking our Powder Brows services.

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You may cancel or modify your appointment without charge anytime 72 hours before your scheduled appointment.

Less than 72 hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service(s).

If you do not show up for your scheduled appointment, you will be considered a “No Show” and charged the full price of the scheduled service(s).

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**Appointments booked within the 72-hour period are still subject to the cancellation policy.

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**If there's a late cancellation or no-show, the 30% deposit will be used to cover associated fees.

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Example: If you booked our Powder Brows service which costs $450. You've paid a 30% deposit, which is $135. Now, if you were to make a late cancellation, which usually incurs a 50% fee, the $135 deposit would be applied to cover part of that fee, leaving you responsible for the remaining $90. If it's a no-show situation, the full 100% fee applies. In this case, the $135 deposit would be applied, and you would be responsible for the remaining $315.

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Booking and Payments

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• Appointments can be made only through our booking system.

• We require a 30% deposit upfront, with the remaining amount due at the time of service.

 

Aftercare

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• Detailed aftercare instructions will be provided post-treatment.

• Clients are responsible for following aftercare guidelines to ensure the longevity of the treatment.

 

Refunds

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• In the event of dissatisfaction, clients are encouraged to communicate concerns for resolution. Please contact us at: contact@celestialbrows.ca or call 778-788-3659.

 

Liability

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• The technician is not liable for adverse reactions resulting from undisclosed allergies or pre-existing conditions.

• The client acknowledges the inherent risks associated with cosmetic treatments.

 

Photography and Marketing

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• The client consents to the use of before-and-after photos for marketing purposes unless explicitly communicated otherwise.

 

Termination of Services

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• The technician reserves the right to terminate services if the client fails to adhere to the terms and conditions.

Amendments

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**These terms and conditions may be amended at the discretion of the technician, with notice provided to clients.

By booking a Powder Brows treatment, the client acknowledges and agrees to abide by these terms and conditions.

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Celestial Brows

Last update 04 March 2024