Our
policy/

CANCELLATIONS & NO-SHOW

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Your understanding and cooperation are crucial in ensuring a positive experience for all our clients. Untimely cancellations and no-shows not only disrupt our schedule but also impact the availability for others. In light of this, we kindly request your adherence to our cancellation and no-show policy to facilitate a seamless experience for everyone seeking our lash extensions and lash lift services.

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You may cancel or modify your appointment without charge anytime 24 hours before your scheduled appointment.

Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service(s).

If you do not show up for your scheduled appointment, you will be considered a “No Show” and charged the full price of the scheduled service(s).

 

** Appointments booked within the 24-hour period are still subject to the cancellation policy.

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** If there's a late cancellation or no-show, the 10% deposit will be used to cover associated fees.

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Example: If you booked a service that costs $100. You've paid a 10% deposit, which is $10. Now, if you were to make a late cancellation, which usually incurs a 50% fee, the $10 deposit would be applied to cover part of that fee, leaving you responsible for the remaining $40.  if it's a no-show situation, the full 100% fee applies. In this case, the $10 deposit would be applied, and you would be responsible for the remaining $90.

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Refill Policy:

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We recommend scheduling lash extension refills every 2-3 weeks to maintain a full and luscious look. This timeframe optimizes the longevity of your extensions.

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• To be eligible for a refill, clients should have at least 40% of their lash extensions remaining. If less than 40% of the extensions are intact, a new full set may be required.

• Refills on previous work are subject to approval during the consultation.

• If the existing lash extensions are in good condition and suitable for refilling, we will proceed with the appointment, otherwise extra fees may occur.

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** Refill appointments are also subject to the cancellation policy. 

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Booking and Payments

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- Appointments can be made only through our booking system

- We require a 10% deposit upfront, with the remaining amount due at the time of service."

Aftercare

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- Detailed aftercare instructions will be provided post-treatment.

- Clients are responsible for following aftercare guidelines to ensure the longevity of the treatment.


Refunds

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- In the event of dissatisfaction, clients are encouraged to communicate concerns for resolution. 
Please contact us at: contact@celestialbrows.ca or call 778-788-3659.
 

Liability

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- The technician is not liable for adverse reactions resulting from undisclosed allergies or pre-existing conditions.

- The client acknowledges the inherent risks associated with cosmetic treatments.
 

Photography and Marketing

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- The client consents to the use of before-and-after photos for marketing purposes unless explicitly communicated otherwise.
 

Termination of Services:

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- The technician reserves the right to terminate services if the client fails to adhere to the terms and conditions.
 

Amendments:

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** These terms and conditions may be amended at the discretion of the technician, with notice provided to clients.

By booking a treatment, the client acknowledges and agrees to abide by these terms and conditions.

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Celestial Brows
Last update 04 March 2024